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Support center email notifications?

Brian Apr 02, 2013 09:12AM EDT

Get Satisfaction would email me when my questions are replied to by OnSong. With the new support center, I don't seem to be getting any email notifications. Also, is there a place on the new Onsong site where I can look at "my dashboard" to look at items that i am following and that i have posted?
I cannot even remember all of the questions that I have recently asked and cannot find them on the site. So, you have replied to some of my questions that I accidentally found again on the site and I was unaware that you had replied. Please email me a reply to this so that I know you have responded.
Thanks.

Up -1 rated Down
Jaime Apr 02, 2013 10:58AM EDT OnSong Agent
Brian,

I have correct the situation with the emails not being sent. You should be receiving emails that give our responses as well as a link to view the post.
Up 1 rated Down
Jaime Apr 02, 2013 11:25AM EDT OnSong Agent
Brian,

To the best of our knowledge, Desk does not support End Users "dashboard". I will continue to research this.

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