Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Chorus not indenting

Brian Mar 30, 2013 06:20AM EDT

I usually indent my chorus on OnSong.
Today, I imported a song text and for some reason my first chorus is not indented by my Chorus 2 and Chorus 3 are indented. I have a colon after "Chorus" and a blank line above it, so I am not sure what is going on. I have never had this issue until now. Is there a bug in the most recent upgrade or am I typing in something wrong? All of my previously imported songs look fine.
Thanks

Up 3 rated Down
Brian Mar 30, 2013 07:00AM EDT
I just imported another song this morning and neither CHORUS 1 nor CHORUS 2 are indented for this song.
Up 3 rated Down
Brian Mar 30, 2013 08:04AM EDT
Imported a 3rd song and it works. This one just has one version of the chorus so not sure if that is the difference?
Up 0 rated Down
Jaime Mar 30, 2013 10:24PM EDT OnSong Agent
Brian,

This sounds like it may be a formatting issue. Please send your diagnostics along with the titles of the two songs you are having trouble with and we will review them.

To send diagnostics: Open OnSong--> Utilities Menu (Gear Icon in the menu bar)--> Communicate--> Send Diagnostics--> Type your name, case number (if you have already opened a support case), and a description of what is happening in the body of the email--> Send.

Please give as much information pertaining to the problem you are having. The more we have, the quicker we will be able to get an answer and solution to you.

This question has received the maximum number of answers.

Feedback@onsongapp.com
https://cdn.desk.com/
false
OnSongApp
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete