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Formatting and save issues

Paul Bateman Nov 28, 2017 12:30PM EST

Is anyone having issues with word documents (lyric sheets saved in courier/plain text) imported into OnSong and then making changes in Console (e.g. changing double spacing to single spacing) and then when hitting save, the document reverts back to the original import?

What's going on here! Is this just me or is it a known bug?


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Kendra Nov 28, 2017 02:19PM EST OnSong Agent

Thank you for using OnSong! I have not heard of this issue. Could you send your library to us for review? To do this, go into the Utilities menu (gear icon) > Communicate > Send Diagnostics. Please enter your email address, your name, a subject and steps we can take to replicate the issue in the body message. Then tap on Send. Case #59430. Let me know a song or two that you are having trouble with.

Be sure to provide as much information as possible that will help us replicate the issue such as the song you are viewing, the set and any specific steps you are taking that causes the issue you are having. The more details we have, the faster we will be able to get an answer and solution to you.

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