Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Beamed Songs or Sets

Robin Moody Jan 31, 2017 11:25AM EST

When I receive a song from another musician that they beam to me from their iPad the song is on my iPad screen but as soon as I go to something else the song disappears and can't be found. How can I save it so it is in my library? Also when they beam me a set, the set is on my iPad but the songs in the set are not showing in my library. Is there a way to not just have them in the set but also in the library?

Up -1 rated Down
Christin Jan 31, 2017 11:45AM EST OnSong Agent
This is because the set that was beamed to you was sent to you on loan. The owner needs to go into the settings and turn that off. Otherwise it will only share that set and not allow the songs to go into your library.

To turn this feature off, they should tap the Utilities Menu (Gear Icon) » Settings » Menu Settings » Sharing Then turn off "Loan Shared Songs".

Below is the link to our user manual.
http://onsongapp.com/docs/interface/menubar/utilities-menu/settings/menu-settings/sharing/

Please let us know if you have any further questions.
thanks!

This question has received the maximum number of answers.

Feedback@onsongapp.com
https://cdn.desk.com/
false
OnSongApp
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete