Support Center

How to send diagnostics for review

Last Updated: Aug 29, 2013 11:50AM EDT
To send diagnostics:  Open OnSong--> Utilities Menu (Gear Icon in the menu bar)--> Communicate--> Send Diagnostics--> Type your name, case number (if you have already opened a support case), and a description of what is happening in the body of the email--> Send.

Please give as much information pertaining to the problem you are having.  The more we have, the quicker we will be able to get an answer and solution to you.
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